If purchasing from within the US, orders take generally 3-4 business days to ship. We process orders within 1-2 business days, so all told you can usually expect to receive your item within 4-5 business day. International orders can take upwards of 2-3 weeks depending on location and any issues with customs.
Generally, no. I work a day job and it would be too hard to hand deliver packages. If you’re close enough to pick up the item, then shipping should only take a day so you won’t have to wait long. If you’re having a beard emergency please reach out and we’ll see what we can do.
The ingredients in our products can sustain any heat mother nature can dish out. Simply let your product sit out in room temperature conditions for a few hours and everything will harden back up. If you’re in a hurry, throw it in the fridge for 20 minutes. If you do, make sure the lids on so you don’t get any water particles trapped inside as it cools.
This rarely happens, but if it does please reach out so we can call USPS and see what’s going on. Or, sniff out your postman to see if he’s wearing some new beard oil. Either way, we’ll work hard to ensure you’re taken care of.
Hang tight, it’s probably just taking a bit to get through customs. Keep an eye on your tracking info and let us know if you see any updates that look like it’s having issues and we’ll reach out to USPS.
If you’re item is damaged or otherwise deffective we’ll accept your return for up to 30 days from date of purchase. Please ship the item back to us using the address in the footer of our website, along with your name and order information (ideally include the invoice we sent with your order). We’ll refund your order minus total shipping costs once we receive your item(s).
Unfortunately, no. Unlike many other beard companies, we offer small sample testers for sale on our shop to avoid this very issue. Once you open the item we can no longer resell it, so all sales are final once used.
We pride ourselves on making only the best products available. As such, it takes us a while to finalize new scents/products and perfect the related design and packaging. That said, we have some things in the works so keep an eye out and follow us on Facebook and Twitter for updates (links in the footer).
Yes. Our products are all-natural and we haven’t had a single case reported of any allergic reactions. However, anyone using our products, or any beard products for that matter, should ALWAYS do a small skin test before fully applying. Take a small drop of oil/balm, rub it on the top of your arm and let it sit overnight. Check it in the morning and if all is clear, you’re good. If you notice any irritation please do not use as it’s likely you have an allergy to a natural ingredient in our product. Please reach out if this happens so we can follow up with you on alternatives.